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Frequently Asked Questions

PGRS FAQ — Answers to All Your Questions

Everything you want to know about pgrs — Betting, Live Casino, App, Security — all answered in one place.

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📚 What Would You Like to Know About?

Click any category below to jump straight to those questions

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Betting & Sports

All your questions about how to bet on cricket and football, minimum bet amounts, and live betting.

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Live Casino

How to play Live Baccarat, Roulette, and Blackjack — table limits and dealer information.

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Mobile App & Browser

A guide to downloading and installing the pgrs app, and playing directly via mobile browser.

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Account Management

Information on suspending or closing your account, updating your profile, and self-exclusion.

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Security & Privacy

Full details on how pgrs keeps your personal information and funds secure.

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All Questions

Click here to view all pgrs FAQs across every category in one list.

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Frequently Asked Questions

Showing 7 questions

Betting
The minimum bet amount at pgrs depends on the type of betting you're doing. For standard Sports Betting, the minimum stake is ৳20 — so placing a ৳10 bet is not possible. For live betting (in-play), the minimum stake is ৳50. Some slots rounds can be played for less than ৳10. Maximum bet limits vary by event and market — typically ranging from ৳50,000 to ৳2,00,000. For newcomers, the advice is to start small, get familiar with the different markets on pgrs, and then move on to larger bets.

Betting
To start betting on cricket at pgrs, log in and go to the "Sports Betting" menu, then select "Cricket". You'll find a full list of both international and domestic matches. Each match offers the following markets:
  • Match Winner — which team will win
  • Toss Winner — who will win the toss
  • Over/Under Runs — Runs scored in a specific over
  • Player Performance — Runs scored by a specific batter
During live betting, odds change ball by ball as the match progresses. Once a bet is placed, it cannot be changed. If the "Cash Out" feature is available, you can lock in a partial profit before the bet settles. Always review your bet slip carefully before confirming each bet.

Live Casino
Yes, pgrs Live Casino features real human dealers streamed in HD video. Games are broadcast live from studios by world-class providers such as Evolution Gaming and Pragmatic Play Live. How to play:
  • Log in to pgrs and go to the "Live Casino" section
  • Choose from Baccarat, Roulette, Blackjack, or card games
  • Choose your preferred table and stake limit, then take a seat
  • Click on a chip on screen to place your bet — the dealer will deal the cards or spin the ball
  • Results are determined instantly, and winnings are credited to your balance right away
In Live Casino, the minimum bet is generally ৳100 and the maximum is ৳1,00,000. A stable internet connection (at least 5 Mbps) will ensure smooth gameplay.

Account
pgrs allows you to either temporarily suspend your account (self-exclusion) or close it permanently. To temporarily suspend:
  • Log in and go to "Account Settings" → "Responsible Gaming"
  • Select a break duration: 1 day, 1 week, 1 month, or a custom period
  • Confirm with your OTP or password — changes take effect immediately
To permanently close your account, email support@pgrs.app or let us know via live chat. After permanent closure, you'll need to wait at least 6 months and complete KYC verification before the account can be reactivated. During any break period, you won't receive any marketing messages from pgrs and won't be able to log in. Your balance will remain safe.

Mobile App
Yes, pgrs has its own Android app. It may not be available directly on the Google Play Store, but you can download the APK file from pgrs's official website and install it manually. Steps to install:
  • Go to pgrs.app and click the "Download App" button
  • Once the APK file has downloaded, go to your phone's "Settings" → "Security" → enable "Install from Unknown Sources"
  • Go to your Downloads folder, tap the APK file, and install it
  • Once installed, log in using your usual credentials
iOS users can open pgrs.app in Safari and tap "Add to Home Screen" for an app-like experience. The app supports Android 5.0+ and iOS 12+, with a file size of approximately 35 MB.

Mobile Browser
Yes, you can access everything on pgrs without the app — just open pgrs.app in your mobile browser. The website is fully mobile-optimized and responsive, so it adapts automatically to your smartphone screen. It works on any modern browser: Chrome, Firefox, Samsung Internet, or Safari. The browser option means no installation hassle and no storage used on your phone. The app does offer push notifications and slightly faster loading, but every feature — Live Casino, Sports Betting, deposits, and withdrawals — works completely in the browser too. Chrome or Samsung Internet is recommended for the best experience.

Security
pgrs uses industry-standard security technology to protect your personal data and finances. Here's a detailed breakdown:
  • 256-Bit SSL Encryption: Everything from your login credentials to your payment details is encrypted during transmission.
  • KYC Data Secure Storage: Copies of your NID or passport are stored on pgrs's secure servers and are never shared with third parties.
  • Two-Factor Authentication (2FA): Using OTP for login gives you an extra layer of security.
  • Payment details are not stored: pgrs never directly stores your Mobile Pay or Nagad number.
pgrs is a licensed platform and complies with a GDPR-compliant privacy policy. To learn more, Privacy Policy Read.
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Pgrs FAQ — Why This Page Is Useful for You

Whether you're new to pgrs or a long-time member, questions are perfectly natural. We understand that finding all the information you need about online gaming in one place can be a challenge — that's exactly why this pgrs FAQ page was created.

On this page you'll find straightforward, practical answers covering everything from minimum bet limits and cricket betting strategies to Live Casino rules, steps to install the mobile app, how to temporarily suspend your account, and how safe your data is on pgrs.

How up to date is this FAQ?

This FAQ page is updated in line with any changes to pgrs policies and features. Whenever a new feature is introduced or a rule changes, you'll hear it here first. Check the "Last Updated" date at the bottom of the page to see how current the information is.

Need more help?

For anything not covered in the FAQ, pgrs's support team is always on hand. Live chat is the fastest option — you'll usually get a response within 2–3 minutes. Email replies come within 6–12 hours.

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Related Pages
Responsible Gaming Terms & Conditions Privacy Policy About Us Registration
Last Updated: July 2026
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