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PGRS Responsible Gaming – Play with joy, play within limits

Gaming on pgrs is purely for entertainment. We want you to always play safely and in control. On this page, you'll find all the tools, tips, and support resources you need.

View Protection Tools Self-Assessment
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pgrs's Commitment
Set Deposit Limits
Self-Exclusion Feature
Access to betting history
24/7 Support in Bangla
Strict 18+ Policy

💚 6 Core Principles of Responsible Gaming

The policies pgrs follows to ensure member protection

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Play for fun, not for income

Gaming on pgrs is a source of entertainment, not a reliable income stream. Treat any losses as the cost of that entertainment — once it's spent, don't chase it.

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Set your budget first, then play

Set a budget before every pgrs session and stick to it. Once you've hit that limit, stop for the day — no matter how much it feels like your luck is about to turn.

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Stick to your time limits

Spending hours on pgrs isn't healthy. Set a time limit for yourself and step away once it's up. Use pgrs's session time alert feature to help you stay on track.

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Play with a clear head, not on emotion

Placing bets when you're angry, upset, or emotional is risky. Not in the right headspace? Stay off pgrs for the day and come back when you're feeling better.

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Never gamble with borrowed money or loans

Only play on pgrs with money you can afford to lose. Using borrowed money, loans, or household funds for gaming can have serious consequences.

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There's no shame in asking for help

If you feel like gaming is getting out of hand, reach out to pgrs Support. We don't judge — we just want to help. Asking for help is a sign of strength, not weakness.

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Why is responsible gaming important?

Online gaming is growing in popularity across Bangladesh every day. Millions of people enjoy pgrs for entertainment on a daily basis. But like any pastime, gaming has its limits — and crossing them can turn fun into anxiety, financial strain, and family problems.

Pgrs believes that a happy, healthy, and in-control member is our greatest asset. That's why we don't just offer entertainment — we also provide responsible gaming tools. The core goal of pgrs's responsible gaming program is simple: to ensure our platform never becomes a source of harm for any of our members.

On this page, you'll find: how to review your own gaming habits, which pgrs tools can help you, and where to seek support if needed.

Please note: Gaming on pgrs is strictly for users aged 18 and above. Keeping minors away from gambling is a shared responsibility.

⚠️ Warning Signs — How to Know When to Stop

Watch out for these signs that your gaming habits may be heading in the wrong direction:

Watch out for these warning signs

  • Repeatedly spending more than you can afford, yet unable to stop
  • Chasing losses by putting in more money after a losing streak
  • Hiding from family or friends how much time and money you've spent on pgrs or other gaming platforms
  • Gambling at the expense of work, studies, or family responsibilities
  • Feeling restless, irritable, or uncomfortable when not gaming
  • Spending household or essential expense money on gaming
  • Keep telling yourself "just one more time" but can't stop

If any of the signs above apply to you, it's time to take action. Use pgrs's protective tools or reach out to our support team.

🔐 How to Set Up Self-Exclusion

You can temporarily suspend your pgrs account yourself in just a few steps:

1
Log in to your account

Log in to pgrs.app with your username and password.

2
Go to Account Settings

Go to "Account Settings" or "Security" from your dashboard.

3
Select the "Responsible Gaming" option

This menu includes options for deposit limits, session time limits, and self-exclusion.

4
Choose your break duration

Choose what works for you — 1 day, 1 week, 1 month, or a permanent break.

5
Confirm

Confirm with your OTP or password, and your self-exclusion will take effect immediately.

During self-exclusion, you will not be able to log in to pgrs. Once the period ends, pgrs will never reactivate your account automatically — you must choose to reactivate it yourself.

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Related Pages

🔧 pgrs Protection Tools

Tools pgrs provides to help you manage your gaming

1

Deposit Limits

Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.

Active Immediately
2

Loss Limit

Decide in advance the maximum amount you're willing to lose within a set period (daily/weekly/monthly). Once that limit is reached, pgrs will automatically suspend your betting for that period.

Automatic Protection
3

Session Time Limit

Set the maximum amount of time you can spend on pgrs in one session. When the time is up, you'll be automatically logged out and shown a reminder.

Time Awareness
4

Reality Check

Pgrs will periodically show you a pop-up displaying how long you've been playing and how much has been transacted. This keeps you accurately informed of your session activity.

Automatic Reminders
5

Cool-Off

Take a break from gaming for 1 day to 6 weeks. During this period, you will not receive any promotional messages from pgrs.

Quick Break
6

Permanent Self-Exclusion

Choose permanent self-exclusion if you want to step away from gaming indefinitely. To reactivate your account, a minimum waiting period of 6 months applies, followed by a strict verification process.

Maximum Protection
Tool Minimum Duration Maximum Duration Takes effect Self-managed
Deposit Limits 1 day 1 Month Instant ✔
Loss Limit 1 day 1 Month Instant ✔
Session Limit 30 minutes 24 hours Instant ✔
Cool-Off Break 1 day 6 Weeks Instant ✔
Self-Exclusion 1 Month Permanent Instant ✔

🧪 Check your own gaming habits

Answer three simple questions to see how much control you have over your gaming

1. Did you spend more than your budget on gaming — on pgrs or anywhere else — last month?
2. Do you feel irritable or restless when you're unable to gamble?
3. Have family members or friends ever expressed concern about your gaming habits?

🔞 Minor Protection

Pgrs is committed to keeping children and teenagers away from gaming

Age verification is carried out at registration on pgrs, and identity is confirmed through the KYC process using a valid ID. Any account found to belong to someone under 18 is closed immediately.

If your child or teenager uses a smartphone or computer, here's how you can prevent them from accessing pgrs:

  • Use Parental Control software on your device.
  • Block pgrs.app through your router or browser settings.
  • Never leave your pgrs login credentials within reach of children.
  • Have an open conversation with your child about the risks of online gaming.

If you suspect a minor is using pgrs, please report it immediately to support@pgrs.app.

❓ FAQs

Straight answers on two important questions

A rollover or wagering requirement is the total amount you must wager before a bonus can be withdrawn. Here's an example: say you deposit ৳1,000 and receive a ৳1,000 bonus — your total balance is ৳2,000. If the rollover condition is 5x the bonus, you'll need to place a total of ৳5,000 in bets (1,000 × 5). Whether you win or lose those bets doesn't matter — only the total wagered amount counts. Once the rollover is met, the bonus balance converts to real balance and becomes withdrawable. The rollover amount is clearly stated alongside each bonus on pgrs — make sure to read it before claiming. For more details, Promotions Page View.

To update your personal details on pgrs, log in and go to "Account Settings" or "Profile". From there, you can update your name, email, and mobile number. Changing or adding a mobile number requires OTP verification — a code will be sent to the new number for confirmation. Name changes are generally not permitted after KYC verification. In that case, contact pgrs Support and submit valid proof of identity (NID or passport). For your security, pgrs always verifies your identity before allowing changes to sensitive account information — this is in place to protect you.
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Play safe, play happy

Thousands of games, fast payments, and all safety tools in one place on pgrs. Enjoy responsibly.

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18+ | Play Responsibly | Terms & Conditions Applicable

Responsible Gaming — pgrs's Commitment

Pgrs is committed to responsible gaming. Gaming is for entertainment only — it is not a guaranteed source of income. For support, Terms & Conditions, Privacy Policy Read or contact us at support@pgrs.app. For 18+ only.

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